‘Playbooks’ vs Authenticity: Five Secrets to Modern Customer Service
In today's business/corporate/entrepreneurial paradigms, businesses need to adapt and embrace [...]
Loyalty in Leadership: 5 tips for Employers
The concept of loyalty is cherished in business - it [...]
Mental Health & What It Has To Do With Business
What is Mental Healthiness? The conversations surrounding mental health have [...]
Drivers vs Mechanics – An Analogy in Favor of Servant Leadership
Drivers vs Mechanics There is a meaningfully tragic consequence [...]
Conversations That Create Trust
Conversations That Create Trust Our purpose is to give you [...]
A Reset Moment – Learning to Check Assumptions
What is a “Reset Moment”? A "reset moment" is [...]
“Othering” and Emergency Heroes
What is "Othering"? Othering has its origins in the basic [...]
Learned Helplessness & A Growth Mindset
Learned Helplessness The theory of learned helplessness is based on [...]
Argumentum ad Hominem
In short, ad hominem means that instead of having a discussion about a relevant or interesting issue, you would prefer to talk about the other person.
Our Unreliable Minds – Festinger’s Theory
Cognitive dissonance is when our beliefs and/or behaviors combine in a distorted, off-center fashion