‘Playbooks’ vs Authenticity: Five Secrets to Modern Customer Service
In today's business/corporate/entrepreneurial paradigms, businesses need to adapt and embrace [...]
Loyalty in Leadership: 5 tips for Employers
The concept of loyalty is cherished in business - it [...]
A Reset Moment – Learning to Check Assumptions
What is a “Reset Moment”? A "reset moment" is [...]
“Othering” and Emergency Heroes
What is "Othering"? Othering has its origins in the basic [...]
Learned Helplessness & A Growth Mindset
Learned Helplessness The theory of learned helplessness is based on [...]
Argumentum ad Hominem
In short, ad hominem means that instead of having a discussion about a relevant or interesting issue, you would prefer to talk about the other person.
Our Unreliable Minds – Festinger’s Theory
Cognitive dissonance is when our beliefs and/or behaviors combine in a distorted, off-center fashion
Logical Fallacies – Appeal to Tradition (Or to “the NEW”)
"Because we've always done it this way!" Unless the conversation concerns an actual tradition, this argument is almost never useful.
The Dunning-Kruger Effect, Explained
In plain terms, the Dunning-Kruger Effect is the tendency of the ignorant (and/or uninformed, and/or inexperienced) to overestimate their abilities, and the tendency of the learned, competent, and experienced to underestimate or under-represent themselves.
Growth vs Fixed Mindset – The IQ
How would your life be altered if you realized that through study and practice, you could get progressively smarter? The only question that remains after this realization is which interests (or necessities; life has many pressures) you'll choose to concentrate on.