Why Is Empathy Important, and How Do I Become Emotionally Competent?
Empathy is a component skill of emotional intelligence or, as [...]
Sustainable Change
When a small group makes decisions for a big group, it doesn't stick very well. If you want sustainable change, you need participation.
An Essential Role of Leadership
An essential role of leadership is to encourage conversations and [...]
Are the Changes You Want Stalling?
Your organization is perfectly designed to give you the results [...]
My Doctoral Research
Here's what I learned during my doctoral study of salespeople who sell more than 240 cars per year.